Sixty nights to find out. Use it, wash it, and if it isn't right, tell us and we'll refund you. Don't send it back.
What the sixty nights are for
You can't tell whether a washable pad works for you without using one. Not from a photograph, not from a size chart, and not from a return policy that only takes it back unopened.
So this one is the opposite of that. Put it on the floor, let your dog use it, run it through the wash a few times, and see whether the routine holds in your house. That's the only test that answers the question.
Sixty days from the day it arrives, for any reason at all, including "my dog just won't". Full refund of what you paid for the pads.
Why we don't want it back
Because it's a pee pad. Once it's been used it can't go to another home at any price. Asking you to box it up and post it would cost you a trip and cost us the return shipping, and we'd end up owning something we've to throw away.
Keep it as a spare for the car or the crate, pass it to someone with a puppy, or bin it. We'd rather spend the postage on the refund.
The one exception is a pad still sealed in its packaging. If it never came out, send it back and we'll refund the pads and you cover the postage, same as any change of mind.
What it does not cover
- A pad your dog chewed apart. The edges are bound so there's no loose corner to start on, but a determined chewer will still find a way, and that isn't a fault in the pad.
- Damage from bleach or a hot dryer. The care guide says warm below 40C, tumble low or hang dry, no softener and no bleach, and it says why for each one.
- Shipping paid on the original order. The refund covers the pads.
- Anything past sixty days. Sixty nights is long enough to know.
If it arrived damaged, don't use this page
That's faster and it's separate. Send photos within fourteen days of delivery and choose a free replacement or a full refund, and we send a prepaid label. You don't pay to send back something that arrived wrong. It's on the returns page.
How to claim
Email us with your order number and one line about what didn't work. You don't need to justify it and we won't ask you to. The refund goes back to your original payment method within five to ten business days.
The one line is not a hurdle. It's the only way we find out what to fix, and the two-star reviews on our Amazon listings are what changed the backing, the bound edge and the size range in the first place.
One pad per order
The guarantee covers one order, once. It exists so you can find out whether washable pads work in your house without paying to find out, not as a way to keep restocking for free.