Terms of service

Welcome to Proper Pet. By accessing or using our website and placing an order, you agree to the following terms.

About us

Proper Pet sells washable, reusable pee pads for dogs, directly to customers online.

Orders and pricing

All prices are listed in the currency shown at checkout and are subject to change without notice. We reserve the right to refuse or cancel any order, including in cases of pricing errors, suspected fraud, or unavailable inventory. If we cancel an order after payment, you'll receive a full refund.

Stock and availability

Product availability shown on our site reflects real-time inventory. We do not display artificial countdowns or stock claims that don't reflect actual, current inventory.

Payment

Payment is processed securely at checkout. We do not store your full payment card details.

Shipping

See our Shipping Policy for delivery timeframes and costs.

Returns

See our Return & Refund Policy for how returns and refunds work.

Product descriptions

We aim for accuracy in all product descriptions, images, and specifications, but we don't warrant that this content is error-free. If a product significantly differs from its description, contact us and we'll make it right.

Intellectual property

All content on this site, including text, images, and the Proper Pet name and logo, is our property or used with permission and may not be reproduced without consent.

Limitation of liability

Proper Pet is not liable for indirect, incidental, or consequential damages arising from use of our products or website, to the extent permitted by law.