Sixty days if you've used it, thirty if you haven't opened it, and a separate faster route if it arrived damaged. All three below.
You used it and it isn't working out
That's the Sixty Nights Guarantee, and it's the one most people need. Sixty days from delivery, any reason, full refund of the pads, and you don't send anything back.
Everything on this page below is the other two cases.
Still sealed: thirty days
A pad still in the packaging it arrived in, within thirty days of delivery. Include your order number. Email us with what you're sending back and we reply with instructions.
Return shipping is on you for a change of mind, and the original shipping isn't refunded. Refunds land on your original payment method within five to ten business days of us receiving and checking the return.
Damaged or defective is a different route
If it turns up damaged, or has a manufacturing fault, that's not a return and it doesn't use the guarantee. Send us photos within fourteen days and choose: free replacement or full refund. We send a prepaid label. You don't pay to send back something that arrived wrong.
Why we don't take used pads back
These are washable pads for pet accidents. Once one has been used it can't go to anyone else, at any price. That's a hygiene limit, not a restocking policy.
Which is exactly why the guarantee refunds you without a return. Posting a used pad back would cost you a trip and cost us the shipping, and at the end of it we'd own something we've to throw away.
Exchanges
Not offered directly. Return the original for a refund and order the size or print you meant to. It's one step more for you, and it means your new one ships immediately instead of waiting on the old one arriving.